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Coaching contact center agents by contact centers globally as agent coaching is at the forefront pioneer of the emerging call center industry. Contact center coaching for performance covers tools & approaches for improving performance, including analyzing gaps between goals & actual performance. We tapped contact center industry experts to discuss common gaffes and ways to avoid them and get 6 common contact center mistakes call centers for. Ongoing coaching and training opportunities are extremely important to the long term success of a call center the industry and its technology are evolving.
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Icmi (international customer management institute) empowers companies to provide the best customer experience through call center training, certification, events. Attracting, training and hiring for a bdc or call center: industry experts weigh in august 2008, auto dealer today - webxclusive.
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